Who We Are

We are Charli Rose Activewear (“us/we”), the operator of the online store www.charliroseactivewear.com. Based in the UK, we are committed to protecting your personal information.

What is a Privacy Notice?

This Privacy Notice explains the types of personal data we collect from you when you shop, make contact, or browse our website. It details how we store, handle, and protect your data.

What Personal Data Do We Collect and When?

We collect the following information:

• Name and Surname
• Email address
• Contact phone number(s)
• Purchase information
• Interactions with us (e.g., emails, calls)
• Delivery and billing address
• IP address
• Information from cookies (see our Cookies Policy)

We collect this data when you:

• Register or use our website
• Contact us by email or phone
• Enter any event or competition
• Complete surveys or leave reviews
• Buy products

How Do We Use Your Personal Data?

We use your data to:

• Personalize your shopping experience
• Handle orders, deliveries, payments, and refunds
• Respond to queries and complaints
• Improve our website and services
• Send you marketing communications (if consented)

Legal Bases for Handling Your Data

We rely on:

• Consent (for marketing)
• Contractual obligations (to fulfill orders)
• Legal compliance (e.g., for fraud prevention)
• Legitimate interest (to improve our services)

How Do We Protect Your Personal Data?

We use security technologies and procedures to ensure your data is protected. Our internal policies ensure data is handled with care and expertise.

Data Retention

We keep your data only as long as necessary for the purpose it was collected, after which it will be deleted or anonymized.

Sharing Your Personal Data

We share your data with trusted third parties for:

• Processing orders (e.g., delivery services)
• Handling payments
• Marketing (if consented)

Data Storage

Some partners and third parties who receive your data are based outside the European Economic Area. We ensure they protect your data to the same standard as within the EU.

GDPR Compliance

As a UK-based company, we comply with the UK General Data Protection Regulation (GDPR). This regulation ensures your data privacy rights and governs how we collect, use, and store your personal information.

Children’s Data

We do not knowingly collect data from children under 16. Our website is for users over 16.

Your Data Rights

• Right to Rectification: Correct any inaccurate data.
• Right to Restrict Processing: Ask us to stop processing your data under certain conditions.
• Right to Object: Stop receiving marketing communications.
• Right of Access: Request access to your personal data.
• Right to Erasure: Request deletion of your personal data.
• Right to Data Portability: Request transfer of your data to another controller.

Complaints

If you’re unhappy with how we handle your data, contact us at info@charliroseactivewear.com. If unresolved, you can contact the Information Commissioner’s Office.

Privacy Policy Updates

We may update this policy. Please check our website for the latest version.

Contact Information

For any queries, contact us at info@charliroseactivewear.com.